Kidville Policies and Terms

Club Membership is for a minimum of three consecutive months and continuous until written notice is given 30 days prior to your next payment. Please email mayor.uws@mykidville.com should you need to cancel your membership. Upon purchasing a membership it is understood and agreed that Kidville Upper West Side will collect future payments by debiting the credit card provided. It is further agreed that Kidville has permission to make future monthly debits until notified in writing otherwise. The member agrees to keep their account up-to-date with a valid credit card. If additional costs are incurred by Kidville Upper West Side to collect payments referenced, those costs plus a $45 service charge will be applied. Your payment reserves a membership for your child(ren) regardless of attendance. Classes and playspace have no cash value and your account cannot be placed on hold. To cancel Memberships, you must give 30 days notice.

All Membership Sales Are Final.

Full refunds will be issued through March 15. 50% refunds will be issued March 16 – June 15. No refunds will be issued after June 15. The specified dates contained in this paragraph are the March 15, March 16 and June 15 directly prior to the start of your KVU class. All refunds must be submitted to Kidville in writing by mail or email by the specified refund date.

For Spring/Summer camp, full refunds will be issued through February 1. 50% refunds will be issued February 2 – April 1. No refunds will be issued after April 1. The specified dates contained in this paragraph are the February 1, February 2 and April 1 directly prior to the start of your camp session(s). All refunds must be submitted to Kidville in writing by mail or email by the specified refund date.

Kidville reserves the right to cancel or modify classes and teachers.

*Please keep sick children at home. We reserve the right to send a child home to get well at our discretion and offer a make-up. Come play when you are at your best.

*Children enrolled in drop-off classes must be escorted to and from classrooms by their parent/caregiver. Please arrange to have your child picked up on time by a person registered with Kidville.

*If a child has an allergy that requires an epipen, an adult must remain on the premise at all times.

*It is the responsibility of the primary member (purchaser of the family membership) to add or remove persons authorized to check into Kidville.

To ensure a successful start and finish to each day, a parent/caregiver is required to be on site at Kidville (not in the classroom) for at least ten minutes after the beginning of class and fifteen minutes prior to class dismissal.

For the enjoyment of all parents, caregivers and children, we ask that you follow our terms of classroom etiquette:

*Please turn off your cell phones or set to vibrate. If you need to take a call, please step outside the room.

*If your child becomes upset during class, please step outside and return when your child feels better.

*Please keep your voices low and your conversations to a minimum. Anyone disrupting class may be asked to leave the room.

*Please remain within arm’s reach of your child at all times.

*If your child needs you during separation classes, please be as discreet as possible.

*For the comfort of all participants in your class, we have a limit of one adult per child in class. If you would like a visitor to come, please inquire at the front desk.

*Unless requested otherwise, you agree to allow Kidville to use photos and videos taken of your family for archival and publicity purposes.

Kidville is food-allergy aware and committed to providing a safe environment for our members. Therefore, we request that you do not bring peanuts, nuts or foods containing nut ingredients onto the premises.

Members are prohibited from bringing food or drink into classrooms.

Playspaces are open to active members and guests accompanied by active members. All parents and caregivers are responsible for their child's safety and supervision in the playspace and are required to be within arm's-reach at all times. Non-compliance with this policy may result in a dismissal for the day and may result in the termination of play space and/or membership privileges at Kidville. Parents will be notified of all dismissals by phone if not on the premises. Playspace hours are subject to change and may vary throughout the year. On occasion, playspaces may be closed for special events and activities. Please call ahead.

Kidville is not responsible for any personal belongings.